Remote Customer Service Solution Enhances Customer Support, Satisfaction

iTivity Remote Customer Service and Support Solution - Fast, Secure, Enterprise Ready


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Remote Customer Support Software Improves Customer Satisfaction and Profitability

The iTivity remote customer support solution improves your productivity and your customers' satisfaction. iTivity provides fast and secure remote access across the Internet and across firewalls so that you can quickly diagnose problems and resolve technical support cases. With iTivity you are seconds away from all of your customers' enterprise servers and desktops. Providing excellent customer support is easier for iTivity users.

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Remote Support Tools

With iTivity tools, you can efficiently support your applications, databases and servers on customer premises. iTivity provides remote desktop access (RDP), secure file transfer (SFTP) and SSH secure login to enterprise servers. iTivity's strong authentication and central logging keep you in charge of remote access permissions.

Universal Access

The iTivity remote customer support architecture easily traverses customer firewalls, NATs, SOCKS and HTTP proxy servers. Configured in always-on mode, you will have reliable 24/7/365 access to your mission critical systems. Using the iTivity remote access gateway technology, you can access printers, routers, PBXes, firewalls and other embedded devices.

Mission Critical Platforms

iTivity allows you to support customers on many platforms, including IBM AIX, RedHat Linux (among others), HP/UX, Windows 7/XP/Vista/2003/2008, Oracle Solaris.

Technical support case closed with remote customer support system.

Another satisfied iTivity customer... "We have had a relationship with Tridia for over 15 years and were a beta for their iTivity product. They have always striven to help us support our customers. I view them and their products as my support departments support department. All reps have on their desktop Icons representing 99% of my installed base for instant access and instant service. We use the PC client for support of our mobile applications and we could not survive without it from a time standpoint." Paul H. - President
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	iTivity provides point-and-click, online remote access by securely tunneling industry standard protocols, including RDP, VNC, SSH, FTP, SFTP, SCP, HTTP, HTTPS and TELNET.
	Platforms supported by iTivity include Linux (RedHat Enterprise Linux, RHEL, Oracle Enterprise Linux, OEL, Oracle VM Server, OVS, Suse Enterprise Linux, Ubuntu, Fedora, CentOS), Windows (Windows 7, 2008 Server, Vista, 2003 Server, XP, 2000, NT), AIX (IBM AIX 7.1, 6.1, 5L, 5.3, 5.2, 5.1), HP/UX (HP-UX 11i, 11.31, 11.23, 11.11), Solaris (Solaris Sparc, x86, x64 2.10, 2.9, 2.8), and SCO (OpenServer, UnixWare).